Support

IT Support & HyperCARE Plan

HyperCARE is all about preventing problems before they occur. Our experts monitor your IT environment 7 days a week and proactively detect and fix problems before they result in downtime.

HyperCARE is designed specifically for small and medium sized businesses. If you feel you are spending too much time fixing your IT systems, then you should consider the support that HyperCARE has to offer.

bittsystems Support Services has designed HyperCARE as an affordable, responsive solution for businesses with tight budgets.

HyperCARE includes:

Benefits of HyperCARE

Rather than offering several confusing packages, we simply provide one package that provides you with everything you need for unprecedented, 7-day monitoring of your IT systems. Our preventative HyperCARE service is an ongoing, managed service that includes regular, scheduled maintenance.

Rather than focusing on the traditional method of fixing something after it breaks, our HyperCARE Plan focuses on proactive maintenance, which minimizes downtime and increases your business’s productivity.

To learn more about what’s included in HyperCARE and why it’s the best IT support solution for you, click here.
Please contact us for block pricing and hours, or email us at info@bittsystems.com

ADHOC - PAY PER HOUR CHARGE

For clients who feel that their IT systems are stable and do not require the full support of HyperCARE, our pay-per-hour service is also available. Paying per hour mean that you only pay for the IT support that you need and/or want.

Features:

• Competitive per-hour charges, plus GST
• Minimum 1-hour charge
• Billing in 15-minute increments, rounded DOWN
• No travel charges
• Availability of discounted bulk hours

On-Site & Emergency Services

With technicians on call 7 days per week, bittsystems can provide both emergency and non-emergency services. We pride ourselves on our quick and efficient IT support with the ultimate goal of minimizing downtime and maximizing performance. Our flexible hours mean that we can offer service that won't interfere with regular business hours.

Phone Support

Your time is highly valuable, and that’s why bittsystems offers free phone support to customers for problems that can be fixed in fewer than 15 minutes. We also provide the cell phone numbers of our technicians in the event that you need immediate assistance in an emergency situation. If the problem cannot be solved by phone, we will dispatch a technician at your earliest convenience.

For more information about bittsystems, please feel free to contact us:
Phone: +1.604.537.9412 or email us :info@bittsystems.com

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